Last Updated: Wed, 16 Oct

We value open communication and aim to resolve disputes fairly and efficiently.

Steps for Dispute Resolution:

1. Initial Resolution:

Clients are encouraged to reach out to [your contact information] to discuss their concerns.

We will make every effort to address issues and propose a mutually satisfactory solution.

2. Escalation:

If the issue cannot be resolved directly, a formal dispute can be filed by emailing [your escalation email] with a detailed account of the issue.

A manager or senior representative will review the case and respond within 5 business days.

3. Mediation (If Necessary):

For unresolved disputes, we may engage a neutral third-party mediator to assist in reaching a resolution.

Mediation costs, if applicable, will be shared equally by both parties.

Arbitration:

If mediation fails, disputes will be resolved through arbitration in accordance with local laws.

Arbitration decisions will be binding and final.

October 17, 2024